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Hoosier Communications Partner

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Installer Information

 
Chad Ayers
PO Box 176
Ingalls, IN   46048

Email:
hoosiertech@hoosierpapa.net

Telephone:
3176708902


Our Services:
ACHIEVEMENTS I have been fortunate to have the opportunity to be involved in a technical role as either a leader or team member over the last 20 years. All roles require staying current and learning new technical processes or platforms. In recent history, I have been able to obtain over 40 NEC certifications, 36 Mitel certifications and HP/Aruba certifications to perform over 90% of the needed tasks for Gibson Teldata. In comparison, most technicians are specialized into 50% or less.

TECHNICAL Windows Desktop and Server OS NT/9X/2K/2K3/XP/2k12/2k16, Mitel Standard Linux, CentOS, Nortel Meridian PBX, Aruba Wireless, HPE Networking, VMWare ESXi, Oaisys Call Recording, SIParator SBC, SonicWall, SV8100/9100 NEC Phone System, SV8300/9300 NEC Phone System, AVST Voicemail products, UM8000/4730 NEC Voicemail, NEC CallCenter Worx, NEC Queuworx, NEC OW5000, NEC MA4000, Inter-Tel Axxess, Mitel 5000, MiVoice Office 250, Mitel MiVoice Business, Mitel 3300/MCD, Mitel MiCollab server, Mitel MSL, Mitel Border Gateway, MiVoice Application Server, MultiTech Fax Finder, Meridian Mail, Captaris RightFAX, Compaq and HP Server Hardware, HP Server and Network Monitoring, Cisco Network Equipment, Microsoft Office Products.
PROFESSIONAL
EXPERIENCE Communications Technician, Gibson Teldata., Indianapolis, IN
2011-2019
• Installation and maintenance of NEC and Mitel PBX and Key Systems
• Analyze and resolve challenges associated with business telephony and Internet technologies
• Provide technical consultation for capacity, expansion, installation, and upgrades of voice and data technology
• Design and implement local area networks, VPN and WAN
• Install, troubleshoot and configure multi node telephony networks
• Install, configure and support Unified Communications servers
• Install and configure Web servers for collaboration tools and management
• Act as a SME for NEC systems and data networking for internal and external customers
• Perform site surveys for installations
• Monitor and diagnose network issues utilizing network analyzer tools
• Work with multiple vendors to install telecom products and services
• Provide end user and admin training as needed on utilizing phone and data technology
• Complete VoIP and digital installations for premise and hosted PBX
• Provide technical assistance on site, over the phone, or via remote assistance tools
• Setup and configure SIP Border Controllers for SIP trunking and devices
• Install, configure and support Sonicwall, Ubiquiti and Fortinet Firewalls.
• Resolve requests and incidents while tracking resolutions and root cause into the AccPac CRM system
• Install, configure and maintain Aruba, Cisco and HP data networking switches
• Install, configure and maintain Aruba and HP MSM Wireless solutions
• Install and support video and web conferencing systems, such as LifeSize and Mitel Collaboration Advanced
• Install and support call logging and monitoring solutions, such as NEC Communication Analyst, Oaisys Tracer and Talkument
• Cutover customer dial tone and internet connections when changing carriers
• Work with Project Managers and dispatch to coordinate installations and repair work
• Install and configure VMWare ESXi servers and deploy virtual servers, clients and phone systems
• Complete wireless surveys for existing and future deployment of WiFi solutions
• Install, configure and maintain VoWiFi equipment and solutions.

Manufacturers:
8X8 HOSTED PBX, AT&T, DIGIUM, GRANDSTREAM IP PBX, HOSTED IP PBX SOLUTIONS, INTER-TEL, Leviton, MITEL, NEC, NORTEL, PLANTRONICS, RING CENTRAL HOSTED PBX, SECURITY AND SURVEILLANCE INSTALLATION, SHORETEL, TELCO SYSTEMS, VALCOM, VONAGE BUSINESS